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A new year gift

New year’s day, 2024. Celebration? Wishes? Joy? Not exactly. Resolution? Launch new goals? Kickstart the new year with a bang? Nope. Well, there was a bang. Just not the kind I was looking forward to. — The day started well. I woke up early. I was going to sit down and write a few words, to…

Whatever happens….

We had done it. A difficult project. Finally launched. Not after days or weeks of toiling. But after more than 12 months of trial and error. We had found and solved countless problems. Not only were we proud of our new product, but we also had a few delighted customers to vouch for it. —-…

Stress is good

My writing tool of choice is called The Most Dangerous Writing App Here’s how it works: Let’s say you plan to write for 20min. Once you start writing, you can’t stop until your 20 minutes are done. If you pause for more than a few seconds, you lose everything you’ve written so far. Sounds stressful?…

Respect

I had to let go of someone at work. While she wasn’t a full-time employee, it was still something that I didn’t enjoy doing at all. Only a week ago, I had shared the big picture of our business with her. And she was excited to be on this journey along with the rest of…

Word-of-mouth marketing on steroids!

How do you know if a customer is truly delighted with your product or service? – Is it when they actively spread the word about your service? – Is it when they give you 5 stars in your feedback forms? – Is it when they thank you profusely for providing your service? (that they’re paying…

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What to do when an asteroid hits you

Like most mornings, I got up early yesterday. And went through my morning routine like clockwork. Finished my Yoga, showered, finished my morning prayer, meditated, finished my breakfast, and sat down to work. I’d also planned my day well ahead of time. Get X done, then Y and then Z. I was ready to take…

Hiring the first 5-10 employees at your startup

Abhi, a friend of mine, and his brother run an early-stage consulting company out of the UK. Here’s an email he sent me recently: “How do you synchronize your capacity with your sales? It feels like a chicken and egg problem, no capacity means no sales, and no sales would mean that I cannot afford/sustain…